Returns & Refunds Policy

Returns & Refunds Policy Process

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The item must be in the same condition that you received it, unworn or unused, with tags if applicable. 

    To start a return, please contact us at info@premiumchakra.com. We’ll send you instructions on how and where to send your package. Please do not send items back  to us without first requesting a return as we have a SPECIFIC ADDRESS TO RETURN IT.

    You can always contact us for any return question at info@premiumchakra.com.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

    Exchanges
    The fastest way to ensure you get what you want is contact us at info@premiumchakra.com Let us check on this for you.

    Refunds
    If we have further questions, we will notify you. When approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.